Customer Support Service Planner

Location: On-site in the United Kingdom, primarily based at the Hemel Hempstead office; travel to the Daventry Workshop is required.

Company

hirify.global provides industrial equipment and power technique services through its hirify.global UK business.

What you will do

• Plan and administer open service orders from quotation through invoicing for workshop repairs and site visits.
• Coordinate service visits with internal and external customers by telephone and email.
• Organize workshop and on-site repairs, warranty claims, logistics, deliveries, and collections.
• Coordinate external vendors to ensure materials and services are delivered on time and within budget.
• Manage the engineer and technical support planning board and internal service systems.
• Handle customer queries, stock returns, credit notes, distribution-centre returns, consignment stock, and quarterly stock checks.

Requirements

• Proven customer service experience.
• Excellent communication, interpersonal, planning, and organizational skills.
• Ability to manage and prioritize workload.
• Strong PC skills, including Microsoft Office.
• SAP knowledge and experience.
• Good English and Maths skills; the role requires on-site work in the United Kingdom.

Culture & Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well-being support.