Customer Care Representative (Manufacturing)

Location: Solon, Ohio, United States; hybrid work

Company

hirify.global provides electrical connection and protection solutions, designing, manufacturing, marketing, installing, and servicing products for equipment, buildings, and critical processes.

What you will do

• Partner with the Outside Sales team to provide customer service for an assigned territory.
• Manage the complete order process from quote to cash, including order entry and price quote generation.
• Investigate and resolve customer discrepancy claims, material return requests, and price discrepancies.
• Coordinate customer back orders and lead-time inquiries with Planning and Manufacturing to confirm shipping dates.
• Respond to customer inquiries by phone and email in collaboration with Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance.
• Use Salesforce.com CRM to manage and respond to customer inquiries.

Requirements

• Bachelor’s degree preferred.
• Three or more years of experience in customer service preferred, ideally in a fast-paced, high-volume environment.
• Experience with extensive order entry, order management, price quote generation, and manufacturing environments preferred.
• Excellent communication skills with technical and non-technical customers.
• Strong planning, organization, prioritization, multitasking, and deadline-management skills.
• Proficiency in Microsoft Office Suite; experience with Infor M3 ERP software preferred.

Culture & Benefits

• Global operations and opportunities to make an impact across the business.
• Culture focused on innovation, integrity, customer focus, respect, teamwork, optimism, and accountability.
• Medical, dental, and vision plans, flexible spending accounts, disability coverage, life insurance, critical illness, and accident insurance.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Eligible employees may receive tuition reimbursement, caregiver and parental leave, paid time off, volunteer time, backup care, well-being programs, and legal and identity theft protection.