Technical Customer Service Coordinator

Location: Worcester, United Kingdom; hybrid work from home is available after training

Company

hirify.global is an industrial gases company focused on innovation, operational excellence, safety, and environmental stewardship.

What you will do

• Handle inbound customer queries by phone, email, and other channels.
• Diagnose and troubleshoot technical problems accurately.
• Provide proactive updates and resolutions through outbound communication.
• Maintain accurate technical records and documentation.
• Collaborate with internal teams to escalate and resolve complex issues.

Requirements

• Strong communication and listening skills with a friendly telephone manner.
• Solution-focused approach to resolving customer issues efficiently.
• Organised, detail-oriented, and able to manage multiple tasks.
• Collaborative approach and ability to work effectively in a team.
• Availability for 7.5-hour rotating weekday shifts and one weekend shift every three weeks.

Culture & Benefits

• Hybrid working arrangement after completion of a comprehensive training package.
• Early and late shift options, including weekday shifts from 6:00–14:00, 9:00–17:00, 11:00–19:00, and 13:00–21:00.
• One weekend shift every three weeks with a weekday off in return.
• Work focused on customer safety, operational excellence, and environmental responsibility.