Senior Customer Success Manager (UK)

Location: Reading, UK; hybrid work model

Company

hirify.global develops AI-powered, SaaS-based multidomain Master Data Management solutions that connect data across products, customers, suppliers, and other domains.

What you will do

• Drive customer adoption, value realization, and measurable business outcomes using customer, product, and usage insights.
• Partner with Account Management on account strategies covering priorities, stakeholder engagement, risks, and growth opportunities.
• Develop customer success plans with adoption milestones, success metrics, and realized value.
• Assess customer health proactively and mitigate risks to adoption, value realization, and renewal.
• Lead executive business reviews and align stakeholders on strategic priorities and account direction.
• Represent the customer voice and influence improvements across Product, Support, Professional Services, Sales, and Customer Success.

Requirements

• 5+ years of experience in Customer Success, Consulting, Account Management, or another customer-facing role.
• Experience in a SaaS or enterprise software environment, including ownership of complex enterprise customers.
• Experience building relationships with executive-level stakeholders and working in cross-functional, international environments.
• Strong consultative, analytical, communication, and presentation skills.
• Ability to interpret customer, product, usage, and business-outcome data to identify risks and opportunities.
• Ability to connect data-management capabilities with strategic, operational, and financial business outcomes.

Nice to have

• Experience with Master Data Management, Data Management, and enterprise software solutions.

Culture & Benefits

• Hybrid work model with an emphasis on work-life balance.
• Global days off, learning days, and volunteer days through the MindFUL and MindFuel initiatives.
• Multicultural, international teams and worldwide career opportunities.
• Access to learning platforms such as Udemy.
• Well-being facilities and activities in a caring work environment.

Hiring process

• Interviews are conducted on a continuous basis.