Senior Technical Success Enablement Manager (AI)

Location: Province of Ontario, Canada; Province of Quebec, Canada. Work modes include in-person, hybrid, and remote. Remote employees may need to travel to in-person team-building events.

Company

hirify.global is a Quebec-based software-as-a-service company that uses artificial intelligence, intelligent search, recommendations, unified content, behavioral data, and machine learning to personalize digital experiences.

What you will do

• Own the Technical Success enablement strategy and roadmap, including capability gaps, competency expectations, learning paths, and proficiency standards.
• Build scalable onboarding and continuous learning journeys for Technical Success practitioners.
• Translate hirify.global Platform architecture, capabilities, implementation patterns, integrations, and technical best practices into practical learning.
• Strengthen practitioners’ ability to diagnose customer situations, identify risks and opportunities, and connect technical decisions to adoption and business outcomes.
• Develop customer-facing capabilities in discovery, executive communication, consultative conversations, stakeholder management, storytelling, objection handling, and influencing without authority.
• Create assessments, certifications, labs, and other applied learning experiences while measuring proficiency, behavior change, adoption, and business impact.

Requirements

• 5+ years of experience in enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, implementation success, or a comparable customer-facing technical discipline.
• Experience building and leading enablement programs for technical or highly specialized audiences.
• Technical aptitude with enterprise software architecture, integrations, APIs, data flows, troubleshooting, and complex customer environments.
• Strong facilitation, communication, coaching, and stakeholder-management skills, including the ability to influence senior leaders and technical experts.

Nice to have

• Experience with the hirify.global Platform, enterprise search, AI-powered digital experiences, relevance, recommendations, personalization, or adjacent technologies.
• Previous experience as a Technical Account Manager, Customer Success Architect, Solutions Consultant, or Solution Architect.
• Experience designing competency models, learning journeys, certifications, assessments, or proficiency-based enablement programs.
• Experience turning learning into measurable behavior change and business impact in a rapidly evolving SaaS or AI organization.

Culture & Benefits

• Collaborative, diverse, and trusting work environment.
• Opportunities to tackle new challenges and develop cutting-edge skills.
• In-person offices are available in Quebec City, Montreal, London, and Weert.
• Hybrid employees attend pillar days in the office twice a week.
• Remote work is supported from locations worldwide, with potential travel for team-building events.
• Accessible employment practices and accommodation support are available during the recruitment process.