Customer Success Manager, Europe (GIS)

Location: London, United Kingdom, or remote within the United Kingdom or Europe

Company

hirify.global delivers enterprise spatial intelligence software and services for government and defence organisations.

What you will do

• Manage a portfolio of customers, driving product adoption, customer health, renewals, and expansion opportunities.
• Lead customer onboarding, implementation, and user enablement.
• Monitor customer usage, success metrics, and KPIs, providing reports and recommendations.
• Oversee release schedules and readiness in alignment with customer objectives.
• Work with Sales, Engineering, Product, and Support to resolve complex issues and represent the customer internally.
• Identify upsell, cross-sell, and additional services opportunities with Sales.

Requirements

• Relevant degree or equivalent experience.
• At least 3 years of experience in Customer Success or Account Management.
• Knowledge of Geographic Information Systems, remote sensing, or imagery solutions.
• Excellent written and verbal communication skills.
• Strong organisational and stakeholder management skills.
• Ability to work from the United Kingdom or Europe; international travel may be required up to 20%.

Nice to have

• 5+ years of experience in Customer Success, Project Management, or Professional Services.
• Experience with Defence, Government, or Intelligence organisations.
• Experience with SaaS or enterprise software platforms.

Culture & Benefits

• Full-time employment.
• Work with cross-functional teams across Sales, Engineering, Product, and Support.
• Focus on customer outcomes, long-term value, and strategic partnerships.
• Inclusive workplace where team members are encouraged to share ideas.