Associate Customer Success Manager (Cybersecurity)

Location: Minneapolis, USA; hybrid work with regular in-office time, typically two to three days per week. Final panel interview onsite at the Edina, Minnesota office.

Salary: $70,000–$75,000 USD annual base salary, with variable pay bringing total on-target earnings to $90,000–$95,000 USD.

Company

hirify.global is an AI-native cybersecurity software company focused on human risk management, behavioral change, threat detection, and response.

What you will do

• Manage a pooled portfolio of SMB accounts using scaled digital-touch strategies and automated processes.
• Drive customer adoption, satisfaction, retention, and account health through proactive engagement and data-driven insights.
• Support customer onboarding and training to help users realize value from the platform.
• Identify and execute upselling and cross-selling opportunities to grow account ARR.
• Improve scaled customer success processes and collaborate with Customer Success Managers, Sales, and Support.

Requirements

• At least one year of professional experience, preferably in customer success, account management, sales, or project management.
• Strong data orientation and the ability to use data to define decisions and necessary actions.
• Excellent prioritization and project timeline management skills with a customer-first approach.
• Strong interest in technology and the ability to learn new technical tools quickly.
• Solution-oriented mindset with the initiative to improve and develop processes.

Nice to have

• Proven experience and results in upselling and cross-selling.
• Experience onboarding or training customers at scale.
• Background in cybersecurity or early-stage SaaS startups.

Culture & Benefits

• Flexible hybrid work environment based around the Minneapolis hub.
• Collaborative, data-driven culture emphasizing kindness, psychological safety, trust, and autonomy.
• Medical, dental, and vision coverage with partial company premium coverage.
• Life insurance, PTO, 11 paid holidays, two floating holidays, wellness benefits, and paid parental leave.
• 401(k) match and access to the Minneapolis office.

Hiring process

• 30-minute virtual interview with Talent Acquisition.
• 45-minute virtual interview with the Hiring Manager.
• One-hour final panel interview onsite at the Edina, Minnesota office, followed by an offer, references, and background check.