Operations and Customer Growth (AI)

Location: On-site in Munich, Bavaria, Germany

Salary: €70,000–€110,000 gross annually, depending on experience. Equity participation via VSOP: 0.25–0.75%.

Company

hirify.global is an early-stage AI content platform scaling its B2B customer base.

What you will do

• Onboard and grow a portfolio of 40+ B2B clients throughout the customer lifecycle.
• Serve as the primary point of contact for customer relationships.
• Design scalable customer success processes, playbooks, and customer health frameworks from scratch.
• Explain AI-powered workflows to technical and non-technical stakeholders.
• Define and track ROI metrics and customer health indicators.
• Translate customer feedback into structured engineering tickets and build internal operating infrastructure for rapid growth.

Requirements

• Fluency in German and English is essential.
• Hands-on experience owning B2B customer relationships in Customer Success, Account Management, Consulting, or a high-ownership go-to-market role.
• Experience building structure from scratch, such as processes, playbooks, or teams.
• Strong analytical and project management skills, including experience delivering complex, multi-stakeholder initiatives.
• Ability to bridge technical and non-technical audiences when discussing AI or software products.
• Visa sponsorship is not available.

Nice to have

• Background in professional services, management consulting, or growth-stage B2B SaaS.
• Ability to reproduce customer-facing issues precisely enough to write clear engineering tickets.

Culture & Benefits

• Work directly with the founding team as the first dedicated Operations and Customer Growth hire.
• Build the operating system for scaling from 40+ B2B clients to thousands of customers.
• Equity participation via VSOP of 0.25–0.75%, based on profile strength.