Customer Success Manager - German (SaaS)

Location: Berlin, Germany; office-based role.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in 140+ countries.

What you will do

• Manage a predefined portfolio of large and strategic customers, building relationships from support agents to C-level stakeholders.
• Act as the trusted advisor and single point of contact, helping customers use the platform effectively and achieve their business objectives.
• Analyze product usage data, improve adoption, and reduce churn by guiding customers through targeted improvements.
• Identify, qualify, and develop cross-sell and upsell opportunities.
• Maintain accurate activity and opportunity records, forecasts, and communications in Salesforce.
• Collaborate regularly with Sales, Marketing, Support, Product, and Professional Services.

Requirements

• Experience as a Customer Success Manager owning a portfolio of accounts and guiding customers through their journey.
• Fluent German and English communication skills.
• Exceptional consultative communication, active listening, influencing, objection-handling, and customer advocacy skills.
• Ability to remain resilient and calm during customer issues and escalations.
• Analytical mindset with the ability to identify root causes and develop suitable solutions quickly.
• Strong organization and prioritization skills across a strategic customer portfolio.
• Customer-focused, collaborative, adaptable, and comfortable in a fluid, solution-focused environment.

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• Personal and professional development in a fast-growing company.
• Lunch provided at the office three times per week.
• Corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Training platform for continued skills development.
• Competitive compensation and collaboration within an international, intercultural workforce.
• Visa sponsorship is not available for this position.