Senior Customer Success Manager (SaaS)

Location: Munich, Bavaria, Germany; hybrid work with onsite attendance at least 50% of the time for employees within commuting distance of a hirify.global office.

Company

hirify.global provides AI-powered governance, risk, and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Manage the end-to-end customer lifecycle for large multinational customers, including board directors and corporate executives.
• Monitor customer satisfaction, product usage, retention, NPS, and referral opportunities.
• Identify expansion opportunities and coordinate handoffs to the Expansion Sales team.
• Resolve customer issues, maintain customer accounts and systems, and coordinate with technical personnel.
• Act as a liaison across services, sales operations, marketing, and sales teams.
• Support Customer Success leadership through reporting, coaching, mentoring, and talent development.

Requirements

• 5–7 years of experience in account management, sales, or technical project management.
• Demonstrated success exceeding quota and managing multiple clients and products.
• Strong project management, communication, presentation, and organizational skills.
• Experience working with C-level executives and directors.
• Strong technical focus, SaaS understanding, and detailed knowledge of Microsoft Office applications.
• Ability to manage tight deadlines and challenging technical and organizational issues.

Culture & Benefits

• Flexible work environment with a hybrid collaboration model.
• Comprehensive health benefits, generous time off, wellness programs, and meeting-free days.
• Global days of service and access to diversity-focused Employee Resource Groups.
• International office hubs across North America, Europe, Asia, and Australia.
• AI-supported recruitment administration with human-led screening and hiring decisions.