Customer Success Associate (German/Italian)

Location: Full remote from Spain, Poland, Cyprus, Portugal, Hungary, Greece, Serbia, Turkey, Bulgaria and eastern EU

Salary: €24,000–€36,000 gross per year, based on experience; annual bonus based on targets achieved

Company

hirify.global is a fintech company providing a product suite for European business customers.

What you will do

• Manage and engage a portfolio of high-value B2B customers through multichannel communication.
• Build relationships with decision-makers and act as a trusted client contact.
• Drive revenue growth, retention, product adoption, upsell, cross-sell, and referral opportunities.
• Use account data, usage signals, and portfolio trends to prioritize outreach and prevent churn.
• Maintain accurate Salesforce pipeline, activity, and account records.
• Support customers throughout their lifecycle and follow AML, transaction-monitoring, and internal processes.

Requirements

• 1–2 years of experience in sales, account management, or customer success within B2B SaaS or fintech.
• Commercial focus, strong communication skills, and a customer-first approach.
• Ability to use data to identify churn risks, expansion opportunities, and appropriate upgrade moments.
• Comfort working in a fast-moving environment where processes are still evolving.
• Native or perfectly fluent German or Italian, plus fluent English.
• Experience with Salesforce or similar tools is beneficial.

Culture & Benefits

• Fully remote work within the listed European countries and region.
• Annual performance bonus and stock options.
• Opportunity to make a direct impact on the product and support hirify.global’s European expansion.
• Work & Swim program from Cyprus.
• Supportive and people-focused work environment.