Italian-speaking Account Manager (SaaS)

Location: Remote from Spain; travel to clients may be required for up to 10% of the time. The role includes an Amsterdam HQ visit for 2–4 weeks annually, and temporary work from another approved location is limited to four weeks per calendar year.

Compensation: $35K–$40K base salary plus $10K–$12K commission, with monthly payments in USD.

Company

hirify.global provides a SaaS platform that helps travel businesses manage their operations and create better traveler experiences.

What you will do

• Manage and nurture relationships with new and existing travel business clients.
• Serve as the key contact for client questions, concerns, and ongoing support.
• Identify opportunities to upsell and cross-sell features and expand product usage.
• Resolve customer issues with a calm, proactive, and friendly approach.
• Collaborate with Sales, Customer Support, and Product teams.
• Gather and share customer feedback to improve product and service delivery.

Requirements

• Native or C2-level Italian and fully proficient English required.
• At least 2 years of experience in B2B account management or customer success.
• Excellent written and verbal communication skills.
• Strong interpersonal, customer service, multitasking, and prioritization skills.
• Ability to work independently in a remote-first, fast-paced environment and manage support and upsell conversations.
• Must have full legal right to work in Spain through citizenship or residency; visa sponsorship and relocation assistance are not available.

Nice to have

• An additional European language.
• SaaS sales or product upselling experience.
• Current understanding of travel-industry consumer behavior.
• Knowledge of HubSpot or another CRM platform.

Culture & Benefits

• Full-time fixed-term international contractor agreement.
• Unlimited paid time off through the Time to Recharge policy.
• Extensive paid family leave and three paid volunteer days per year.
• Two-week cross-functional onboarding program.
• Equipment and tools for the role, including coverage for certain work-from-home equipment.
• International team with an annual Amsterdam program and access to hirify.global apartments.