Customer Success Manager (DACH)

Location: Remote in Germany; applicants located within 50 km of the Dublin office must work onsite on Wednesdays and Thursdays, with remote flexibility on Mondays, Tuesdays, and Fridays.

Company

hirify.global provides a technology learning platform with curated content, skill assessments, and immersive learning experiences focused on areas such as artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.

What you will do

• Understand enterprise customer needs, strategic priorities, and desired business outcomes.
• Lead regular customer engagements, Quarterly Business Reviews, Executive Business Engagements, success planning, and value-led conversations.
• Use Skill IQ trends, MAU data, and license utilization reports to demonstrate customer value and drive adoption.
• Build trusted relationships with executive stakeholders, including CTOs and CHROs.
• Identify and mitigate customer lifecycle risks while positioning accounts for renewal, growth, and expansion.
• Improve team processes and achieve quarterly renewal and upsell targets.

Requirements

• Fluent German in written and verbal communication is required.
• Experience in customer success, account management, or another client-facing role with responsibility for platform adoption and customer outcomes.
• Experience with customer success, HR technology, learning management systems, learning platforms, L&D, HR programs, enablement, onboarding, or learning initiatives.
• Ability to conduct value-led discovery and operate credibly with executive stakeholders.
• Strong data fluency, commercial curiosity, organization, and time-management skills.
• Applicants within 50 km of the Dublin office must work onsite on Wednesdays and Thursdays.

Culture & Benefits

• Blended workplace with remote or hybrid arrangements depending on role and location.
• Culture centered on trust, autonomy, collaboration, diversity, and belonging.
• Medical coverage, unlimited paid time off, wellness reimbursements, and competitive compensation.
• hirify.global subscription and professional development funds.
• Travel expectations vary by role and may reach up to 40% for some positions.