Customer Success Manager (DACH)

Location: Remote - Germany. Applicants located within 50 km of the Dublin office must work on-site on Wednesdays and Thursdays, with remote flexibility on Mondays, Tuesdays, and Fridays.

Company

hirify.global provides a technology learning platform with curated content, skills assessments, and immersive learning experiences for developing capabilities in artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.

What you will do

• Engage and retain large enterprise customers by understanding their strategic priorities, business objectives, and desired outcomes.
• Lead regular customer engagements, Quarterly Business Reviews, Executive Business Engagements, success planning, and value-led conversations.
• Use Skill IQ trends, monthly active user data, and license utilization reports to demonstrate customer value and shape investment decisions.
• Build trusted strategic relationships with C-level stakeholders, including CTOs and CHROs.
• Mitigate customer lifecycle risks, drive platform adoption, and position accounts for growth and expansion.
• Improve team processes and achieve renewal and renewal-upsell targets.

Requirements

• Fluent German in written and verbal communication is required.
• Experience in customer success, account management, or another client-facing role with a record of driving platform adoption and customer outcomes.
• Experience with HR technology, learning management systems, learning platforms, L&D, HR programs, enablement, onboarding, or learning initiatives.
• Ability to conduct value-led discovery, connect learning outcomes to business outcomes, and lead strategic conversations with executive stakeholders.
• Strong data fluency, organization, time management, and ability to work autonomously in a fast-paced professional environment.
• Travel may be required, depending on business needs; some roles may involve travel of up to 40%.

Culture & Benefits

• Remote or hybrid work depending on role and location.
• Culture of trust, autonomy, collaboration, diversity, and belonging.
• Learning and professional development support, including professional development funds and a hirify.global subscription.
• Competitive compensation, medical coverage, unlimited PTO, and wellness reimbursements.
• Opportunities for team member growth and advancement.