Account Manager (Fintech)

Location: Remote within the United States or Canada; candidates must maintain a home base in the country where they are hired.

Salary: US base salary $70,000–$130,000 or Canada base salary CA$90,000–CA$160,000, plus bonus and equity.

Company

Sardine provides an agentic risk platform that helps organizations prevent fraud and financial crime, detect AI-driven attacks, and automate fraud and AML operations.

What you will do

• Serve as the primary point of contact for a portfolio of customers and help maximize their return on Sardine products.
• Build strong knowledge of the product, technology, and strategy and communicate it clearly to customers.
• Translate complex product and technology issues into actionable solutions and coordinate resolution internally and externally.
• Advise customers on fraud, compliance, payments, and related best practices.
• Build, monitor, and communicate customer KPIs while providing strategic analysis for long-term expansion.
• Work with risk analytics teams to identify new fraud typologies and communicate findings to customers.

Requirements

• At least 1 year of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Understanding of customer API integrations and experience with customer-facing technical products.
• Strong presentation, project management, analytical, relationship-building, and collaboration skills.
• Ability to synthesize information, balance multiple stakeholder needs, and translate complex strategies into actionable outcomes.
• Proficiency with business intelligence tools and strong numerical analysis skills.
• Ability to work remotely while maintaining a home base in the country of hire: the United States or Canada.

Nice to have

• Experience in fraud, compliance, fintech, AML/KYC, or payments.
• Experience presenting to varied stakeholders in virtual and in-person meetings.

Culture & Benefits

• Remote-first work with flexible scheduling focused on performance rather than hours worked.
• Flexible paid time off and a year-end break.
• Health, dental, and vision insurance for employees and dependents.
• US and Canada benefits include 401(k) or RRSP matching and a company-provided MacBook Pro.
• Home-office setup, meal, social meet-up, health and wellness, and learning stipends.
• Cash and equity compensation with early exercise available for all options.