Account Manager (Fintech)

Location: Remote in the United States or Canada

Salary: US estimated base salary $70,000–$130,000 or Canada estimated base salary CA$90,000–CA$160, plus bonus and equity.

Company

Sardine provides an agentic risk platform that helps organizations prevent fraud and AI-driven attacks and automate fraud, AML, payments, and compliance operations.

What you will do

• Act as the primary point of contact for a portfolio of customers and help maximize their ROI from Sardine’s products and services.
• Build product, technology, and strategy expertise and communicate complex concepts clearly to customers.
• Translate product and technology challenges into actionable solutions and manage resolution processes internally and externally.
• Advise customers on fraud and compliance best practices and build, monitor, and communicate KPIs.
• Provide strategic analysis for long-term customer expansion and collaborate with risk analytics teams to address emerging fraud typologies.

Requirements

• At least 1 year of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Understanding of how customers integrate APIs and experience working with technical products.
• Strong presentation, analytical, relationship-building, and collaboration skills.
• Ability to manage projects, synthesize inputs, balance multiple stakeholder needs, and translate complex strategies into actionable outcomes.
• Proficiency with business intelligence tools.

Nice to have

• Experience in fraud, compliance, fintech, AML/KYC, or payments.
• Experience presenting to stakeholders in virtual and in-person meetings.

Culture & Benefits

• Remote-first culture with a globally distributed team and flexible work practices.
• Flexible paid time off and a year-end break.
• Health, dental, and vision coverage for employees and dependents.
• Cash and equity compensation, including early exercise for options.
• Home-office setup, meal, social meet-up, health and wellness, and learning stipends.
• US and Canada-specific 401(k) or RRSP matching and MacBook Pro delivery.