Customer Service Representative (Automotive)

Location: Remote from an approved city and state; must be located in Arizona, Florida, Georgia, North Carolina, Tennessee, Texas, Utah, or Nevada.

Company

hirify.global Family of Brands provides automotive warranties, ancillary products, claims services, and dealership fleet management through SilverRock.

What you will do

• Handle inbound and outbound phone calls from customers.
• Educate customers and answer questions about vehicle warranties.
• Manage challenging customer interactions and resolve conflicts.
• Identify customer problems and provide effective solutions.
• Support self-service improvements and world-class customer service in a fast-paced call center environment.

Requirements

• High school diploma required; an associate or bachelor's degree is preferred.
• At least 3 years of customer service experience involving conflict resolution.
• Excellent verbal and written communication skills.
• Strong problem-solving ability, emotional resilience, teamwork, and comfort working under time constraints.
• Must be located in Arizona, Florida, Georgia, North Carolina, Tennessee, Texas, Utah, or Nevada.
• Must have a quiet, distraction-free home office with reliable and secure internet.

Nice to have

• Automotive industry experience.
• Familiarity with vehicle repair shop procedures, labor guides, and parts pricing.
• Associate or bachelor's degree.

Culture & Benefits

• Work-from-home arrangement with a consistent Monday-to-Friday schedule and rotating Saturdays.
• Medical, dental, and vision insurance, with the company covering a significant portion of premiums.
• 401(k), company-paid life insurance, and short- and long-term disability coverage.
• Paid time off, wellness days, holidays, wellness programs, and tuition reimbursement.
• Professional growth opportunities, employee rewards, social events, and team activities.
• Some flexibility and overtime may be required as needed.

Hiring process

• Employment is contingent on successful completion of a background check and drug screening.