Customer Experience Advocate II

Location: Arlington, TX, United States; hybrid schedule with two days per week in the office

Company

hirify.global is General Motors’ captive finance subsidiary providing automotive financing, leasing, and commercial lending products through dealer relationships across multiple regions.

What you will do

• Provide customer service through inbound and outbound channels to support retention, loyalty, account resolution, and timely request processing.
• Manage complex and high-exposure customer and dealer accounts, including account follow-up and specialty account processes.
• Gather, process, consolidate, and analyze data to improve customer experience and brand loyalty.
• Execute closed-loop feedback and triage protocols to deliver immediate resolutions and improve first- and second-call resolution.
• Build professional relationships with Payment Services, Titles/PDP, Account Services, external vendors, dealers, and other business partners.
• Represent hirify.global and General Motors professionally while supporting customer experience and mobility objectives.

Requirements

• At least one year of customer service experience.
• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication, active listening, analytical, problem-solving, prioritization, and time-management skills.
• Ability to make independent decisions and use sound judgment when handling complex or high-exposure accounts.
• Visa sponsorship is not available for this position.

Nice to have

• Bachelor’s degree or an equivalent combination of education and experience.
• Advanced knowledge of hirify.global accounts, policies, and procedures.

Culture & Benefits

• Hybrid work environment with two office days per week.
• Benefits available from day one, including 401(k) matching.
• Twelve weeks of fully paid bonding leave for new parents.
• Tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays.
• Competitive pay and bonus eligibility.