Customer Care Representative (Automotive)

Location: Hybrid in Mesa, Arizona, United States, with in-office work required on Tuesdays and Thursdays. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Company

hirify.global is a technology and data company operating a digital marketplace for wholesale used vehicles and automotive remarketing.

What you will do

• Monitor online and in-person vehicle transport orders and provide customers with status updates.
• Handle approximately 80–100 inbound customer calls per day and process requests through phone and email.
• Enter and maintain accurate order, spreadsheet, and customer data, resolving discrepancies as needed.
• Communicate with transportation teams to identify, track, and resolve issues with automotive transport orders.
• Deliver first-contact resolution by identifying root causes and clearly explaining solutions.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a call center environment.
• Excellent verbal and written communication, active listening, interpersonal, and conflict-resolution skills.
• Ability to prioritize, multitask, solve problems, make decisions, and meet deadlines in a fast-paced environment.
• Ability to establish effective working relationships with coworkers, supervisors, and vendors.
• Familiarity with Google Suite tools.

Nice to have

• Experience in the auction, transportation, or logistics industry.
• Advanced organizational skills focused on data accuracy and documentation.
• Experience with cross-functional team communication.

Culture & Benefits

• Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
• Immediately vested 401(k) with company match in the United States.
• Paid vacation, personal, and sick time, plus paid maternity and paternity leave in the United States.
• Employer-paid disability, life insurance, AD&D coverage, and an Employee Assistance Program.
• Tuition reimbursement, volunteer time, internal promotion opportunities, and diverse career paths.