9 дней назад
Technical Support Senior Analyst (IBM i/AS400)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Senior Analyst (IBM i/AS400): Providing Level 1 and Level 2 application support for business-critical policy administration systems on the IBM i platform with an accent on incident resolution, batch processing, monitoring, and stakeholder communication. Focus on diagnosing production issues, investigating overnight processing failures, supporting ITIL-aligned operations, and improving service stability.
Location: Madrid, Spain; hybrid working environment.
Company
Healthcare is a global health service company operating in more than 30 countries and serving healthcare customers and patients worldwide.
What you will do
- Provide first-line and Level 2 application support for business-critical IBM i (AS400) applications.
- Manage incidents and service requests in ServiceNow, including investigation, triage, escalation, updates, and resolution.
- Monitor application processing, alerts, dashboards, and daily or end-of-day batch operations.
- Troubleshoot production issues using logs, reports, system information, and structured problem-solving methods.
- Support business users and stakeholders throughout the incident lifecycle.
- Create knowledge articles, runbooks, troubleshooting documentation, and root cause analysis materials.
Requirements
- Experience in application support, service desk, operations support, or technology support.
- Experience handling incidents, service requests, or customer support cases and resolving technical issues.
- Exposure to IBM i (AS400) environments and understanding of application support processes.
- Familiarity with ServiceNow, Jira, or similar service management tools.
- Basic understanding of databases and data concepts, with strong Microsoft Office and Excel skills.
- Strong analytical, communication, customer service, prioritization, and problem-solving skills.
Nice to have
- Basic SQL knowledge and understanding of batch processing concepts.
- Experience with monitoring tools, enterprise applications, production support, or SLA-driven teams.
- Exposure to Agile or ITIL environments.
- Experience in healthcare, insurance, financial services, or another regulated industry.
- ITIL Foundation certification or relevant training.
Culture & Benefits
- Hybrid and multicultural working environment.
- Private medical insurance.
- Employee wellbeing benefits.
- Educational development program.
- Training, mentoring, and progression opportunities toward more senior IBM i application support roles.
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