Tier 3 Technical Support Engineer (AI)

Location: Madrid, Spain

Company

hirify.global develops AI-powered anti-money laundering solutions for fintech companies, banks, and regulatory bodies worldwide.

What you will do

• Resolve technical escalations from Tier 1 support and troubleshoot complex customer issues.
• Communicate directly with customers throughout the full case lifecycle.
• Support onboarding, implementation, production incidents, and solution deployments.
• Become a product expert and stay current with new features.
• Document solutions and best practices to reduce future escalations.
• Participate in the global on-call rotation and meet internal and external KPIs and SLAs.

Requirements

• At least 2 years of experience in a technical support organization.
• Professional experience with Linux system administration and networking.
• Experience with AI-driven support ecosystems, including agent or skill development, automated triage, log analysis, and incident resolution workflows.
• Experience administering Kubernetes in AWS, Azure AKS, or Red Hat OCP.
• Hands-on experience with Git or Bitbucket and strong analytical and troubleshooting skills.
• Fluent English is required; the CV must be submitted in English.

Nice to have

• Experience working with SQL databases.
• Fluent French language skills.

Culture & Benefits

• Work in a collaborative, inclusive, and forward-thinking environment.
• Join a global support organization focused on innovation in AI and financial technology.
• Contribute to safer and more trustworthy financial transactions.