Technical Support & Escalation CIT (Clinical IT)

Location: Barcelona, Spain. Remote work from home is available, with on-site customer support and approximately 75% travel across EMEA.

Company

Beckman Coulter Diagnostics, part of hirify.global’s diagnostics community, develops diagnostic tools and clinical technologies that support laboratories, healthcare providers, and patient care.

What you will do

• Act as the primary point of contact for high-level technical and clinical IT escalations across Europe.
• Provide expert on-site support for clinical systems, software integrations, and connectivity with hospital IT infrastructure.
• Analyze, diagnose, and resolve recurring technical challenges in collaboration with customers, field service engineers, and global support teams.
• Drive initiatives that improve team efficiency, optimize support processes, and enhance customer satisfaction.
• Perform root cause analysis, implement preventive actions for critical incidents, and deliver technical training and mentoring.
• Contribute to documentation, best practices, and knowledge sharing across the European service organization.

Requirements

• Degree in Biomedical Engineering, Computer Science, Information Technology, or a related field.
• At least 3 years of experience in clinical IT support, hospital systems integration, or medical device connectivity.
• Strong understanding of networking, data security, and healthcare IT environments.
• Excellent problem-solving and analytical skills with a proactive, customer-oriented approach.
• Fluent English required.
• Availability for approximately 75% travel across EMEA and on-site customer support required.

Culture & Benefits

• Remote work arrangement from home for an eligible role.
• Supportive and inclusive environment that values diverse backgrounds, experiences, and perspectives.
• Opportunities to build a meaningful career, develop expertise, and try new approaches.
• Work on technologies intended to improve healthcare and patient outcomes.