Senior Technical Support Engineer (Cloud)

Location: Barcelona, Spain

Company

hirify.global connects technology vendors, partners, and businesses through a global IT ecosystem and the hirify.global Xvantage digital platform.

What you will do

• Act as the technical authority for complex customer challenges and own escalations across Azure, AWS, and ERP-integrated environments.
• Troubleshoot advanced issues across cloud services, hybrid and multi-cloud environments, on-premises integrations, APIs, and SaaS solutions.
• Lead critical incident response, bridge calls, service restoration, and diagnosis of outages, performance issues, and configuration errors.
• Troubleshoot ERP and SAP integrations to maintain stable data flows and operations.
• Conduct root cause analysis and drive long-term improvements to system resilience and customer experience.
• Collaborate with Engineering, Product, ERP, and vendor teams; maintain documentation and mentor junior engineers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or an equivalent field.
• 5+ years of experience in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
• Experience troubleshooting SaaS-based cloud solutions and strong troubleshooting skills across APIs and cloud services.
• Solid SQL and database knowledge, including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Understanding of ITIL Incident, Problem, Change, and RCA processes.
• Exceptional communication skills and the ability to work in fast-paced, global, high-pressure environments.

Nice to have

• Scripting experience with PowerShell or Python; Bash is a plus.
• Experience with Datadog, Zabbix, Azure Monitor, or CloudWatch.
• SAP BRIM, SAP FICO, Microsoft 365, or Entra ID enterprise experience.
• Infrastructure as Code experience with Terraform or CloudFormation.
• Container technologies such as Docker and Kubernetes, plus Azure or AWS certifications.
• ITIL certification, cloud cost optimization experience, or fluency in Spanish, German, Portuguese, Italian, French, or English.

Culture & Benefits

• Work with diverse teams and technologies at global scale.
• Opportunity for professional development and career growth.
• Focus on inclusion, customer success, resilient platforms, and meaningful technology impact.