Client Experience Consultant - Middle Market - Hybrid

Location: Richmond, VA; must reside within the local market and be able to commute to a local Cigna office. Hybrid work may include occasional or permanent work from home subject to cable or fiber internet requirements of at least 10 Mbps download and 5 Mbps upload.

Annual salary: USD 66,100–110,100, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

Cigna Healthcare, a division of hirify.global, provides health benefits and services that help customers make informed choices and improve their health.

What you will do

• Support Middle Market Account Executives with client retention and growth initiatives.
• Build partnerships with Account Executives and internal stakeholders to align client priorities and service strategies.
• Understand client goals and coordinate solutions across medical, pharmacy, dental, behavioral, clinical, wellness, and incentive programs.
• Leverage subject matter experts and internal resources to deliver coordinated client solutions.
• Monitor client issues, drive resolution efforts, and identify opportunities to improve the client experience.
• Support account planning and contribute to long-term client growth, retention, and satisfaction.

Requirements

• Experience in healthcare, including product knowledge, account management, sales support, or administrative operations.
• Strong oral, written, and presentation communication skills.
• Strong planning, organizational, and project coordination abilities with capacity to manage multiple priorities.
• Ability to influence internal and external stakeholders in a matrixed environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
• Must reside within the local market and maintain the ability to commute to a local Cigna office.

Nice to have

• Bachelor’s degree.
• Knowledge of Cigna funding arrangements, benefits structures, and client platforms.
• Experience with Salesforce, KnowledgeXchange, or related client management tools.

Culture & Benefits

• Health, vision, dental, well-being, and behavioral health benefits from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, and annual bonus eligibility.
• At least 18 days of paid time off per year, paid holidays, and leaves of absence.
• Focus on supporting whole-person health and helping customers navigate the healthcare system.