Customer Success Manager (Digital Health)

Location: United States; remote workplace with travel to customer sites, industry events, or company offices up to 25% quarterly

Salary: $110,000–$120,000 per year

Company

hirify.global develops AI, predictive modeling, advanced analytics, real-world data, and CRM solutions that help rare disease and specialty pharmaceutical brands improve patient access and treatment persistence.

What you will do

• Own overall customer success, value realization, satisfaction, renewals, and long-term partnership growth.
• Build relationships with executive sponsors, business leaders, and operational stakeholders.
• Partner with Implementation, Delivery, and Project Management teams to align onboarding objectives, success criteria, and expectations.
• Lead the post-launch customer partnership, monitor account health, manage priorities, and escalate strategic risks.
• Drive solution adoption, guide customers on new features, and identify opportunities to use data and insights for business impact.
• Lead customer meetings and provide customer-driven input to Product on roadmap planning and feature prioritization.

Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
• Strong analytical, quantitative, problem-solving, communication, and attention-to-detail skills.
• Expert-level proficiency with Microsoft Excel.
• Experience building strategic customer relationships and managing client-focused projects.
• Ability to set expectations, align priorities, understand customer needs, apply solution knowledge, and drive outcomes.
• Ability to travel to customer sites, industry events, or company offices up to 25% quarterly.

Nice to have

• 5+ years of experience in healthcare consulting, commercial, or client-facing roles.
• Familiarity with transactional, clinical, and behavioral healthcare data; Hub or Specialty Pharmacy data experience is strongly preferred.
• Commercial experience at a pharma or biotech manufacturer or a health tech startup.
• MBA or another relevant graduate-level degree in public health, engineering, operations, IT, or statistics.

Culture & Benefits

• Flexible, collaborative, fast-paced, innovative, and results-driven work environment.
• Unlimited paid time off and stock options.
• Shared learning, collaboration, professional development, and employee empowerment through technology.
• Regional in-person town hall gatherings approximately every other month for employees within reasonable driving distance.
• Benefits package and company-provided equipment.

Hiring process

• Submit a cover letter and resume.
• Expect multiple video interviews rather than an offer after a single call or form.