Client Success Manager (Finance / Insurance)

Location: Hybrid, Hartford, Connecticut, United States

Salary: $105,500–$195,900 per year

Company

hirify.global provides enterprise technology, consulting, engineering, and managed services, including solutions for Finance and Insurance clients.

What you will do

• Own day-to-day Consulting and Engineering Services delivery activities across assigned accounts.
• Coordinate delivery, project management, sales, consulting, product, marketing, and client-facing stakeholders.
• Manage client satisfaction, service levels, contract performance, profitability, resourcing, risks, escalations, and governance.
• Support account growth through opportunity identification, pipeline development, change requests, renewals, cross-selling, and upselling.
• Build trusted client relationships and align DXC capabilities with measurable business outcomes.
• Maintain KPI reporting covering revenue, margin, contract compliance, operational performance, CSAT, NPS, retention, and continuous improvement.

Requirements

• Experience in client success, account management, service delivery, consulting, or a related client-facing role in the Finance or Insurance industry.
• Experience managing complex service engagements and delivering quality outcomes on time and within budget.
• Strong knowledge of financial management, revenue forecasting, margin performance, contract management, and operational governance.
• Experience supporting renewals, change requests, account growth, and cross-sell or upsell initiatives.
• Strong stakeholder management, communication, organization, problem-solving, risk management, and escalation management skills.
• Bachelor’s degree or an equivalent combination of education and relevant experience.

Nice to have

• Experience in a global delivery environment.
• Familiarity with managed services, consulting, and professional services delivery models.
• Knowledge of AI-driven solutions and emerging technology trends relevant to Finance and Insurance.

Culture & Benefits

• Hybrid work model prioritizing in-person collaboration while providing flexibility for wellbeing, productivity, and individual work styles.
• Health, dental, and vision insurance.
• Employee wellness, life and disability insurance, and a retirement savings plan.
• Paid holidays and paid time off.
• Inclusive work environment focused on strong connections and community.