Client Success Manager – Banking Industry

Location: Hybrid, Columbus, Ohio, United States

Salary: $95,900–$178,100 per year

Company

hirify.global provides enterprise technology, consulting, engineering, digital transformation, cloud, data, and AI services to clients.

What you will do

• Manage day-to-day Consulting & Engineering Services delivery activities across assigned banking-industry accounts.
• Coordinate delivery, project management, sales, consulting, product, and marketing stakeholders to meet quality, budget, timeline, and service-level expectations.
• Build trusted client relationships, understand business objectives, and align DXC capabilities with measurable client outcomes.
• Support account growth through opportunity identification, pipeline development, change requests, cross-sell and upsell initiatives, and contract renewals.
• Maintain account governance processes, including KPI tracking, service reviews, risk management, escalation management, and continuous improvement.
• Support resource planning and financial governance, including revenue forecasting, contract margin performance, cash collection, and operational issue resolution.

Requirements

• Experience in client success, account management, service delivery, consulting, or a related client-facing role within the banking industry.
• Experience managing complex client engagements and delivering quality outcomes on time and within budget.
• Understanding of revenue forecasting, margin performance, contract management, operational governance, and account growth.
• Strong collaboration, stakeholder management, communication, organizational, and problem-solving skills.
• Understanding of enterprise technology services, digital transformation, application services, cloud, data, AI, or consulting services.
• Bachelor’s degree or an equivalent combination of education and relevant experience.

Nice to have

• Experience in a global delivery environment.
• Familiarity with managed services, consulting, and professional services delivery models.
• Experience supporting accounts with revenue responsibility and growth objectives.
• Knowledge of AI-driven solutions and emerging technology trends relevant to banking.

Culture & Benefits

• Full-time employment with health, dental, and vision insurance.
• Retirement savings plan, paid holidays, paid time off, wellness support, and life and disability insurance.
• In-person collaboration with flexibility intended to support productivity, wellbeing, and different work styles.
• Inclusive work environment and employee accommodation support for qualified applicants with disabilities.