Client Success Manager (Insurance Industry)

Location: USA — New Jersey, any city; the work model prioritizes in-person collaboration while offering flexibility.

Salary: $95,900–$178,100 per year.

Company

hirify.global provides consulting, engineering, and technology services that help enterprise clients navigate AI-powered transformation.

What you will do

• Own day-to-day Consulting & Engineering Services delivery across assigned insurance-sector accounts, including client satisfaction, contract performance, profitability, resourcing, and service-level attainment.
• Coordinate delivery, project management, account, sales, consulting, product, and marketing stakeholders around priorities, risks, dependencies, and deliverables.
• Build trusted client relationships, understand business objectives, advocate for client priorities, and align DXC capabilities with measurable outcomes.
• Support account growth through opportunity identification, pipeline development, change requests, renewals, cross-sell and upsell initiatives.
• Support financial governance, including revenue forecasting, contract margin performance, cash collection, operational issue resolution, and accurate reporting.
• Maintain account governance through service reviews, KPI tracking, risk and escalation management, contractual controls, and continuous improvement.

Requirements

• Proven experience in client success, account management, service delivery, consulting, or related client-facing roles within the Insurance Industry.
• Experience developing trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
• Experience managing service delivery and complex client engagements with quality outcomes delivered on time and within budget.
• Strong understanding of financial management, including revenue forecasting, margin performance, contract management, and operational governance.
• Experience identifying and supporting account growth opportunities, including renewals, change requests, and cross-sell or upsell initiatives.
• Strong collaboration, stakeholder management, problem-solving, communication, and organizational skills, including the ability to manage risks, escalations, and client expectations.
• Understanding of enterprise technology services, digital transformation, application services, cloud, data, AI, or consulting services.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Nice to have

• Experience working in a global delivery environment.
• Familiarity with managed services, consulting, and professional services delivery models.
• Experience supporting accounts with revenue responsibility and growth objectives.
• Knowledge of AI-driven solutions and emerging technology trends relevant to the Insurance sector.

Culture & Benefits

• Full-time employment with health, dental, vision, wellness, life and disability insurance, retirement savings, paid holidays, and paid time off.
• Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.