Client Success Manager (Insurance)

Location: Hybrid in New Jersey / New York, USA

Salary: $95,900–$178,100 annually

Company

hirify.global provides enterprise technology, consulting, engineering, and managed services for clients across industries including insurance.

What you will do

• Own day-to-day Consulting & Engineering Services delivery across assigned insurance accounts, including client satisfaction, contract performance, profitability, resourcing, and service-level attainment.
• Coordinate delivery, project management, account, sales, consulting, product, and marketing stakeholders around priorities, risks, dependencies, and deliverables.
• Build trusted client relationships, understand business objectives, and align DXC capabilities with measurable client outcomes.
• Support account growth through opportunity identification, pipeline development, change requests, cross-sell and upsell initiatives, and contract renewals.
• Manage governance activities such as service reviews, KPI tracking, risk and escalation management, continuous improvement, and reporting accuracy.
• Support financial governance through revenue forecasting, margin performance, cash collection, and resolution of operational issues.

Requirements

• Experience in client success, account management, service delivery, consulting, or related client-facing roles within the insurance industry.
• Experience managing complex service delivery engagements and delivering quality outcomes on time and within budget.
• Understanding of revenue forecasting, contract management, margin performance, and operational governance.
• Experience supporting renewals, change requests, account growth, and client retention.
• Strong stakeholder management, communication, organization, problem-solving, risk management, and escalation-handling skills.
• Bachelor’s degree or equivalent combination of education and relevant experience; understanding of enterprise technology, cloud, data, AI, digital transformation, application services, or consulting.

Nice to have

• Experience in a global delivery environment.
• Familiarity with managed services, consulting, and professional services delivery models.
• Experience with revenue responsibility and account growth objectives.
• Knowledge of AI-driven solutions and emerging technologies relevant to insurance.

Culture & Benefits

• In-person collaboration with flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Health, dental, and vision insurance.
• Employee wellness, life and disability insurance, and retirement savings plan.
• Paid holidays and paid time off.
• Inclusive work environment and community-oriented culture.