CIS Healthcare/Science/Retail Client Success Manager (Healthcare/Science/Retail)

Location: United States, Ohio — any city. Cincinnati, Ohio is referenced for the role. Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Compensation: $119,900–$222,700 per year.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Own all project and run service-delivery activities across client accounts, including renewals, satisfaction, profitability, resourcing, service-level agreements, and billable roles.
• Drive account growth through pipeline development, solutioning, change control, revenue forecasting, renewals, and up- and cross-sells.
• Coordinate delivery, sales, marketing, product, project management, and peer client-success teams to align execution and resolve escalations.
• Lead client advocacy, account governance, KPI tracking, risk management, service reviews, audits, and continuous improvement.
• Manage financial governance, cash collection, accounts-receivable issues, contract margin, compliance, and commercial obligations.
• Support workforce planning, talent development, client resourcing alignment, and operational productivity.

Requirements

• Proven client relationship management experience with a record of building trusted partnerships and growing accounts.
• Senior-level client success experience serving healthcare, science, and retail clients.
• Authorization to work in the United States without current or future visa sponsorship.
• Strong delivery-excellence and full-lifecycle project-leadership experience, including on-time, high-quality, on-budget execution.
• Experience demonstrating client value and ROI, understanding market and competitor activity, and translating requirements into solutions.
• Ability to orchestrate cross-functional teams, manage risk and escalations, adapt under pressure, and maintain a customer-first mindset.

Culture & Benefits

• Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Health, dental, and vision insurance.
• Employee wellness, life and disability insurance, and a retirement savings plan.
• Paid holidays and paid time off.
• Inclusive work environment focused on strong connections and community.