Multilingual Customer Service Representative

Location: Taguig, Philippines

Company

hirify.global is a global science and materials company creating solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, and consumer goods.

What you will do

• Support global B2B customers with inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in an assigned language and English.
• Coordinate with Supply Chain, Logistics, Sales, Customer Operations, and other business teams.
• Support the Order-to-Cash journey and build experience in shared services and commercial operations.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve service delivery.

Requirements

• Fluency in at least one required language: Bahasa Indonesia, French, French Canadian, German, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Spanish, Turkish, Vietnamese, Czech, Danish, Dutch, Finnish, Hebrew, Hungarian, Swedish, or Thai.
• Proficiency in English required.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication, effective problem solving, attention to detail, adaptability, curiosity, and willingness to learn.
• ERP experience is advantageous but not required.

Culture & Benefits

• Exposure to global customers and cross-functional business operations.
• Opportunities to develop communication, problem-solving, process improvement, analytics, automation, and AI-enabled work skills.
• Respectful and collaborative culture with recognition, learning, and career growth opportunities.
• Employees contribute to Environmental Health and Safety practices and continuous improvement.