Technical Support Associate

Location: Carmona, Philippines; onsite, full-time

Company

hirify.global provides customer service and technical support operations for business clients, including an American publicly traded internet domain registrar and web hosting company.

What you will do

• Resolve customer issues and provide technical consultations by phone.
• Identify customer needs and recommend relevant solutions, including upselling when appropriate.
• Use client tools, technology applications, utilities, and products to manage customer interactions.
• Transfer customers to the appropriate departments when required.
• Complete data entry, documentation, and case management.
• Collaborate in a team-based environment while meeting required metrics and goals.

Requirements

• Ability to deliver friendly, confident, and knowledgeable customer support.
• Ability to identify and respond to different customer needs and scenarios.
• Willingness to stay updated on client and industry processes, applications, utilities, and products.
• Ability to work with customer management and servicing tools.
• Availability to work onsite in Carmona, Philippines, on a full-time basis.

Culture & Benefits

• Energetic and collaborative team-based work environment.
• Opportunities to build a long-term career with hirify.global.
• Customer information is handled confidentially according to applicable EEO guidelines.