Customer Specialist

TL;DR

Customer Specialist (Customer Support): Providing professional assistance and solutions to customers in travel or banking accounts with an accent on empathy and adherence to process guidelines. Focus on delivering high-quality service and resolving inquiries effectively in a fast-paced BPO environment.

Location: Must be able to work onsite in Quezon City, Philippines

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging AI-powered platforms to deliver business value across diverse industries including finance, healthcare, and travel.

What you will do

• Communicate professionally with customers to address and resolve specific requests.
• Listen attentively to customer needs and demonstrate empathy during interactions.
• Follow established process guidelines to ensure consistent service delivery.
• Collaborate within a growing team to meet performance targets.

Requirements

• Must be able to work onsite in Quezon City
• Willingness to work on shifting schedules
• High school graduate (Senior High School for K-12 curriculum) or college graduate for banking accounts
• Preferably 6 months of BPO experience
• Strong customer service and communication skills

Culture & Benefits

• Free HMO coverage for self and dependents from Day 1
• Structured career path and internal progression opportunities
• Skills training and professional development programs
• Safe and engaging work environment
• Paid leaves and competitive benefits package

Hiring process

• Onsite walk-in interviews available at the Career Hub in Tera Tower
• Virtual interview options available via Zoom on weekdays