Customer Specialist (BPO)

TL;DR

Customer Specialist (BPO): Providing professional customer support and solutions across various domains including insurance, travel, healthcare, and finance with an accent on empathy and process adherence. Focus on delivering high-quality service and resolving customer inquiries in a fast-paced, onsite environment.

Location: Must be based in Iloilo City, Philippines (Onsite)

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging AI-powered platforms to serve over 700 clients across diverse industries.

What you will do

• Communicate professionally with customers to address specific requests.
• Listen attentively to customer needs and demonstrate empathy.
• Provide effective solutions based on established process guidelines.
• Maintain high standards of service quality in a customer-facing role.

Requirements

• Must be based in or able to work onsite in Iloilo City, Philippines.
• Educational background: Completed 2 years in college with 1-year BPO experience, or College Graduate.
• High School Graduates (or Senior High School for K-12) eligible with specific BPO experience depending on the account (Insurance, Travel, Healthcare, or Banking).
• Ability to work in a professional, onsite office environment.

Culture & Benefits

• Free HMO coverage for self and dependents from Day 1.
• Structured career path with internal progression opportunities.
• Comprehensive skills training and professional development.
• Paid leaves and a safe, engaging work environment.

Hiring process

• Visit the Career Hub onsite at Iloilo Business Park, Mandurriao, Iloilo City.
• Bring updated CV, valid IDs, and supporting documents for processing.