Supervisor, Central Transport

Location: Onsite at Tufts Medical Center

Pay range: $51,281.05–$64,096.04 annually

Company

hirify.global provides healthcare services through its medical centers and related clinical operations.

What you will do

• Supervise Hospitality Services, including planning, dispatching, organizing, and monitoring daily activities.
• Coordinate with nursing and patient placement staff to support efficient bed throughput and patient access to care.
• Resolve complaints and service issues involving patients, visitors, staff, and employees.
• Monitor response times, task completion, personnel status, productivity, and service quality standards.
• Schedule staff coverage, conduct training and retraining, and support performance evaluations and corrective actions.
• Provide operational support during emergencies, severe weather, catastrophes, and other critical events.

Requirements

• High school diploma or equivalent.
• At least one year of call center experience or supervisory experience in a medical setting.
• Ability to communicate effectively in written and verbal English.
• Ability to build positive relationships with patients, hospital staff, customers, and coworkers.
• Ability to lift, lower, push, and pull objects up to 50 pounds unassisted and stand, climb, bend, stoop, and crouch for extended periods.
• Attention to detail and ability to follow oral and written instructions.

Nice to have

• Three years of call center experience or supervisory experience in a medical setting.

Culture & Benefits

• Comprehensive Total Rewards package supporting health, financial security, and career growth.
• Compensation considers relevant experience, certifications, education, skills, and internal equity.
• Role includes regular telephone contact with the public, hospital staff, patients, and families.
• Work may include custodial assignments and maintaining communication devices used by Hospitality Services.