Customer Service Specialist, Accounts & Billing

Location: USA - Columbus, OH. Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Compensation: $48,900.00–$83,750.00 USD per year, plus eligibility for a bonus.

Company

The role is part of a customer service organization supporting accounts, billing, and customer satisfaction.

What you will do

• Handle complex customer inquiries and complaints.
• Update customer accounts and profiles in the CRM system.
• Coordinate with other departments and manage follow-up communications to resolve customer issues.
• Recommend products and services based on customer needs.
• Assist with onboarding, training, peer mentoring, and knowledge sharing.
• Analyze recurring customer issues, report findings to management, and support customer service improvement projects.

Requirements

• Experience handling a broad range of customer inquiries and more complex customer issues.
• Proficiency with customer relationship management systems.
• Effective time management and ability to prioritize multiple tasks.
• Ability to collaborate with other departments to resolve customer issues.
• Ability to contribute to training and mentoring new team members.
• Basic analytical skills for reviewing customer issues and feedback.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Interviews are intended to assess individual skills, experience, and communication style without AI tools or external prompts.

Hiring process

• Interviews may include in-person participation and require removal of virtual backgrounds.
• Applicants may be required to appear onsite at an office during recruitment.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.