Customer Care and Sales Specialist I - Business

Location: Remote within the United States; hiring is available in AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, and VT.

Company

Cable One and its family of brands provide connectivity services and support business and residential communities across the United States.

What you will do

• Resolve business customer inquiries, escalations, billing issues, and service requests accurately and efficiently.
• Identify customer needs and recommend relevant products, services, and tailored business solutions.
• Execute upsell and cross-sell opportunities while improving customer value and long-term relationships.
• Coordinate service changes, installations, and post-installation support.
• Maintain account documentation in Salesforce and ACP and track customer interactions and sales outcomes.
• Collaborate with cross-functional teams and meet revenue, conversion, satisfaction, and resolution-time targets.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service or call center experience.
• Experience supporting B2B customers is preferred.
• Proficiency with CRM and billing systems, including Salesforce and ACP.
• Strong phone-based customer service, written and verbal communication, problem-solving, multitasking, and data-entry skills.
• Ability to calculate discounts, prorations, and percentages and work independently in a fast-paced environment.

Culture & Benefits

• Medical, dental, and vision coverage begins upon employment.
• Life insurance for associates and eligible family members.
• Paid vacation, holidays, personal days, and sick leave.
• 401(k) plan with a 100% company match up to 5% of eligible compensation.
• Tuition reimbursement of up to $5,250 in the first year, plus recognition and advancement opportunities.
• Collaborative, inclusive, customer-first work environment with community support programs.

Hiring process

• Offers are contingent on successful background, drug screening, and reference checks.