Customer Service Specialist, Account & Billing

Location: USA - Columbus, OH

Salary: $48,900.00–$83,750.00 USD per year, plus eligibility for a bonus.

Company

hirify.global provides information, software, and services for professional and business customers.

What you will do

• Handle complex customer inquiries and complaints related to accounts and billing.
• Update customer accounts and profiles in the CRM system.
• Coordinate with other departments and manage follow-up communications to resolve customer issues.
• Assist with onboarding, training, peer mentoring, and knowledge sharing for customer service representatives.
• Compile recurring customer issues and report findings to management.
• Recommend products and services based on customer needs and support customer service improvement projects.

Requirements

• Experience handling a broad range of customer inquiries and more complex customer issues.
• Proficiency with customer relationship management systems.
• Effective time management and task prioritization.
• Ability to collaborate across departments and contribute to training and mentoring.
• Basic analytical skills for reviewing customer issues and feedback.
• Ability to provide tailored product and service recommendations.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Candidates may be required to appear onsite at a hirify.global office during the interview process.

Hiring process

• Interviews are conducted without AI tools, virtual backgrounds, or external prompts.
• In-person interviews may be included, and applicants may be required to appear onsite at a hirify.global office.