Consumer Relations Advisor (Customer Service)

Location: Manila Net Park Office; onsite Monday to Friday on an APAC shift

Company

Procter & Gamble produces globally recognized consumer brands and operates in approximately 70 countries.

What you will do

• Provide expert support for assigned product segments through phone, email, and chat.
• Answer consumer questions and complaints, guide troubleshooting, and assist with warranty claims and returns.
• Assess consumer needs and recommend suitable products, complementary products, or accessories.
• Investigate and resolve Tier 1 escalations in collaboration with product and internal teams.
• Maintain accurate interaction records, knowledge-base content, work processes, and training documentation.
• Identify recurring trends and recommend improvements to messaging, systems, workflows, and operational performance.

Requirements

• Relevant experience in consumer service or a related consumer goods environment.
• Strong communication skills, active listening, empathy, and a consumer-centric mindset.
• Problem-solving skills and the ability to analyze root causes and develop effective solutions.
• Experience or capability in operations performance, knowledge management, key performance indicators, and data analytics.
• Ability to apply research thinking, test-and-learn methods, and actionable insights to consumer issues.
• Willingness to work onsite Monday to Friday on an APAC shift.

Culture & Benefits

• Collaborative environment focused on feedback, innovation, and continuous learning.
• Participation in team meetings and training sessions.
• Equal opportunity workplace that values diversity and provides reasonable accommodations during hiring and employment.
• Opportunity to support a portfolio of widely recognized consumer brands.