Customer Service Supervisor

Location: Taguig, Philippines

Company

hirify.global is a global science and manufacturing company creating solutions for personal safety, transportation, automotive, electronics, energy, manufacturing, and consumer goods.

What you will do

• Lead customer service operations supporting global B2B customers and business partners.
• Oversee customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.
• Manage the Customer Service team by assigning work, providing feedback, and ensuring accountability for results.
• Partner with Supply Chain, Logistics, Sales, Customer Operations, and other functions to improve operational flow and remove service barriers.
• Lead projects, new process implementations, and change initiatives aligned with business strategies.
• Identify opportunities to improve service capacity, customer experience, operational excellence, and talent development.

Requirements

• At least 5 years of experience in similar roles, including 3 years in leadership positions.
• Experience engaging, influencing, coaching, and leading cross-functional teams.
• Strong multitasking, communication, and presentation skills under time constraints.
• Results-driven approach with a customer-first mindset and strong process execution abilities.
• Fluent English at C1 level or above.

Culture & Benefits

• Work in an environment focused on innovation, curiosity, creativity, and diverse thinking.
• Collaborate across cultures and business functions in a global services organization.
• Contribute to a respectful workplace centered on learning, recognition, collaboration, and meaningful work.
• Follow professional, ethical, and Environmental Health and Safety standards.