Customer Issue Resolution Analyst (Thai Speaker)

Location: hirify.global Global Service Center, Taguig, Philippines

Company

hirify.global is an innovation-focused company developing solutions across diverse industries and operating a Global Service Center in the Philippines.

What you will do

• Receive, analyze, log, investigate, and resolve customer complaints while identifying root causes and recurring issues.
• Coordinate with quality, operations, customer service, sales, and finance teams to resolve complaints, billing disputes, and account discrepancies.
• Monitor overdue customer accounts, conduct collection activities, negotiate payment arrangements, and recommend escalations or account holds when needed.
• Maintain accurate records and prepare complaint summaries, aging reports, and other reports for internal stakeholders.
• Interpret policies and regulations, communicate resolutions to customers, and deliver work in line with agreed service level agreements.
• Support process improvement initiatives and may train new employees on CIR, credit, collections, and related processes.

Requirements

• Bachelor-level university or college degree.
• At least 2 years of experience in customer issue resolution, billing, credit, or collections.
• High proficiency in Thai across reading, writing, speaking, and listening.
• Ability to communicate in spoken and written English.
• Analytical, detail-oriented, collaborative, and comfortable coordinating multiple tasks and operational processes.
• Knowledge of Excel and Microsoft Office systems, plus experience with Salesforce.

Culture & Benefits

• Work independently toward targets and objectives while receiving guidance from senior colleagues and management on complex cases.
• Collaborate with diverse business partners, customers, quality teams, and cross-functional colleagues.
• Participate in corporate programs, department process-improvement teams, training, and professional development.
• Follow hirify.global’s professional, quality, safety, policy, and ethical standards.