Customer Issue Resolution Analyst (Order-to-Cash)

Location: Taguig, Philippines

Company

hirify.global is a global science and materials company developing solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and other industries.

What you will do

• Lead end-to-end customer issue resolution across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, disputes, and collections.
• Investigate customer issues, correct billing errors, manage invoice processing cycle times, and ensure data accuracy and timely responses.
• Conduct collection activities on past-due accounts within credit policies and procedures.
• Partner with customers and cross-functional teams in supply chain, logistics, finance, sales, and customer operations.
• Develop creative solutions for moderate to complex issues using financial statement analysis, negotiation, credit, and financial principles.
• Support process, tool, reporting, automation, and continuous-improvement initiatives.

Requirements

• Bachelor’s degree, or a high school diploma/GED with at least two years of experience in finance, accounts receivable, collections, or pricing.
• Experience working with ERP and CRM systems.
• Experience with Excel, including conditional formulas, VLOOKUP, and pivot tables.
• Experience with Power BI reporting and automation tools.
• Strong analytical, organizational, problem-solving, collaboration, attention-to-detail, active-listening, and customer-service skills.
• Excellent oral and written English communication at C1 level or higher is preferred.

Culture & Benefits

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Opportunities to build skills in problem solving, process improvement, analytics, automation, and AI-enabled work.
• Respectful and collaborative environment focused on learning, recognition, quality, and meaningful work.
• Career growth opportunities with hirify.global.
• Employees contribute to a strong Environmental Health and Safety culture through safety policies and continuous improvement.