Customer Service Representative - Japanese Speaker

Location: Taguig, Philippines; onsite

Company

hirify.global develops innovative solutions across multiple industries and emphasizes safety, creativity, and continuous improvement.

What you will do

• Process customer purchase orders received by fax, email, or customer portal, including PO download, order entry, validation, and saving orders in SAP.
• Communicate with local customer service representatives and customers, including sending order acknowledgements.
• Handle customer inquiries and resolve simple to moderately complex issues according to established guidelines.
• Complete assigned activities within SLA targets and follow up on process delays.
• Coordinate with internal teams through email, meetings, and phone calls while maintaining high accuracy and critical thinking.
• Support reporting, analytics, training, deployment activities, and Lean Six Sigma process improvement initiatives.

Requirements

• At least 2 years of customer service experience, specifically in customer issue resolution.
• Background in order-to-cash processes.
• Previous SAP experience is an asset.
• Required Japanese reading, writing, speaking, and listening skills.
• English language capability required.
• Strong analytical, problem-solving, critical-thinking, and customer service skills.

Culture & Benefits

• Individual contributor role with opportunities to participate in company initiatives, team meetings, and training.
• Participation in environmental, health, and safety compliance courses is required.
• Work includes continuous improvement, data-quality enhancement, and cycle-time reduction activities.
• Safety is a core value, with expectations to follow safety policies, identify hazards, and support a strong EHS culture.

Hiring process

• Provide education and work history by uploading a resume or completing the application fields.
• Review and accept the applicable terms of use and privacy policy before submitting the application.