Field Service Engineer (IT Support)

Location: Middletown, Rhode Island, United States; no remote or telework allowed

Salary: $49,619.87–$86,279.33 per year

Company

hirify.global is an equal opportunity employer and federal government contractor.

What you will do

• Support desktop and office applications, user hardware, software, and peripherals.
• Set up laptops and workspaces and assist with equipment, cable management, and minor facilities-related tasks.
• Respond to support tickets and troubleshoot common end-user technology issues.
• Assist users remotely and in person while documenting recurring problems.
• Learn and follow standard IT support processes under the guidance of experienced IT staff.

Requirements

• 0–2 years of experience with a bachelor's degree, or 6–8 years of experience with a high school diploma.
• Basic understanding of Windows 10/11, desktop support, and common end-user technology issues.
• Familiarity with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• General understanding of networking fundamentals, including Wi-Fi, IP addresses, printers, and basic connectivity troubleshooting.
• Strong written and verbal communication skills and the ability to follow established IT procedures.
• Comfort with hands-on support tasks and willingness to learn, take direction, and ask questions.

Nice to have

• Currently pursuing or recently completed an associate's or bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.
• Interest in networking, Linux, infrastructure, or systems administration.
• Initiative and a positive attitude when contributing to day-to-day IT support activities.

Culture & Benefits

• Health, life, short-term disability, and long-term disability insurance may be available depending on the position.
• Paid time off and holiday pay.
• Retirement and savings programs.
• Learning and development opportunities and wellness programs.