IT Support Associate I

Location: Edison, New Jersey, USA; full-time onsite

Salary: USD 50,000–USD 60,000 yearly

Company

hirify.global is a Fortune 500 global logistics and supply chain management company providing customized solutions and integrated information systems.

What you will do

• Provide first-level technical support for hardware, software, operating system, peripheral, and network issues.
• Troubleshoot incidents, document solutions, maintain the knowledge base, and escalate complex issues with clear technical context.
• Manage branch hardware inventory, ordering, setup, maintenance, end-of-life processes, and retirement.
• Assist with system updates, patching, basic configuration, data backup, storage, and security activities.
• Support procurement and vendor interactions, including equipment specifications, warranty claims, and repairs.
• Develop or support solutions with operational teams to improve automation, efficiency, and productivity.

Requirements

• Experience with Windows 11, PC troubleshooting, and enterprise applications.
• Knowledge of PowerShell, networking, TCP/IP, cybersecurity, and cabling.
• Experience with Microsoft Office, Exchange, and SharePoint.
• Strong problem-solving, multitasking, communication, interpersonal, and customer service skills.
• Ability to follow IT policies, security protocols, compliance requirements, and incident documentation procedures.
• Curious and exploratory mindset; PC-building experience is preferred.

Nice to have

• CompTIA, Cisco, Microsoft, VMware, or Linux certifications.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan.
• Training, personnel development, and internal growth opportunities.
• Professional, customer-service-oriented environment with promotion-from-within opportunities.