Assistant General Manager - Centralized Title Unit

Location: Gastonia, NC; office-based position with occasional travel to supported locations

Salary: $69,902–$78,599 per year

Company

hirify.global operates a global online vehicle auction platform connecting vehicle sellers with more than 750,000 buyers across over 190 countries.

What you will do

• Lead daily Centralized Title Unit operations and ensure timely, accurate processing of vehicle titles and ownership documents.
• Manage, coach, and develop Title Supervisors and Title Specialists while setting performance expectations and accountability.
• Track productivity, quality, turnaround times, backlog, and service-level metrics; implement process improvements.
• Ensure compliance with federal, state, and company title-processing requirements while reducing operational risk.
• Partner with Operations, Yard Leadership, Finance, Legal, Compliance, IT, and Employee Relations to resolve complex title issues.
• Lead staffing, workload planning, employee engagement, performance management, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Business Management or a related field, or equivalent experience.
• 5+ years of leadership experience, preferably in title operations, automotive, logistics, financial services, or another high-volume operational environment.
• Experience leading teams, improving processes, and managing operational performance.
• Strong knowledge of vehicle title processing, regulatory compliance, and customer service principles is preferred.
• Excellent leadership, communication, problem-solving, and analytical skills.
• Proficiency with Microsoft Office, particularly Excel; Workday or title-management-system experience is a plus.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match and employee stock purchase plan.
• Vacation, sick pay, and paid company holidays.
• Life and AD&D insurance, employee assistance program, and employee discounts.
• Workplace focused on diversity, inclusion, collaboration, and employee growth.