Senior Manager, Title Operations (Automotive)

Location: Westchester, Illinois, United States; typical field office environment with regular travel to Title Centers within the region and occasional travel to other regions.

Salary: $85,880–$107,400 per year

Company

hirify.global is an omnichannel marketplace for commercial assets and vehicles, operating auction sites and digital platforms worldwide.

What you will do

• Manage operational performance across DMV and Title Centers, including service levels, processing timelines, title documents, and work-type metrics.
• Monitor Power BI dashboards, title production systems, phone metrics, reports, and aging inventory to identify and resolve operational roadblocks.
• Improve workflows, support automation and system-feature rollouts, test enhancements, and maintain accurate state forms and applications.
• Coordinate with title processing leadership, regional and branch management, Sales, Legal Affairs, Technology, vendors, and state DMV contacts.
• Train and develop supervisors, managers, and employees while supporting recruiting, staffing, performance accountability, and workforce engagement.
• Support escalated title questions, business continuity planning, catastrophic-event response, annual budgets, audits, and special projects.

Requirements

• 2–5 years of related experience in operations.
• Working knowledge of auto auction operations, auction business processes, and financials.
• Understanding of vehicle title processing, including clear, salvage, and repossession titles.
• Ability to interpret KPIs, establish performance goals, resolve operational problems, and implement solutions.
• Proficiency with Microsoft Excel, Word, PowerPoint, Access, and Visio; strong organization, communication, and time-management skills.
• Ability to work in a field-office environment in Westchester, Illinois, and travel regularly to Title Centers.

Culture & Benefits

• Full-time employment with medical, dental, vision, and basic life insurance.
• 401(k) plan with a 100% company match on the first 4% contributed.
• 15 days of paid time off per year.
• Work includes both in-person and remote employee development activities.
• Work environment emphasizes responsibility, accountability, integrity, and execution.