Customer Contact Management Senior Analyst (Spanish Speaker)

Location: Budapest, Hungary; flexible hybrid working from the Budapest offices.

Salary: HUF 9,120,000–12,160,000 per month.

Company

hirify.global is a global healthcare company developing and delivering medicines and vaccines across international markets.

What you will do

• Register and prioritize customer inquiries, requests, claims, returns, and related activities.
• Answer customer calls, manage expectations, and support first-call resolution.
• Own claims and returns cases from policy checks and investigation through escalation, approval, resolution, and customer communication.
• Coordinate with Supply Chain, Commercial, Quality, Trade, Distribution, and external logistics stakeholders.
• Prepare or manage related documents, including credit/debit memos and returns or refusal orders.
• Monitor operational reports, classify cases consistently, and support process standardization, system enhancements, and AI adoption.

Requirements

• 2–4 years of customer service or similar customer-facing experience, preferably in pharmaceuticals.
• Strong understanding of end-to-end order-to-cash processes and experience with Salesforce Service Cloud; SAP S/4HANA experience is preferred.
• Advanced Microsoft Excel and Microsoft Office skills.
• Strong analytical, deductive, problem-solving, organizational, and communication skills.
• Ability to manage complex processes, collaborate across matrix organizations, and work under pressure.
• Excellent written and spoken English and Spanish. Diploma in Economics, Trade, Foreign Trade, Logistics, or Finance.

Nice to have

• Call center experience resolving customer issues.
• Business acumen and experience in process improvement projects.
• Pharmaceutical industry experience.

Culture & Benefits

• Work with a 250+ person global operations team supporting services across more than 30 markets.
• Cross-functional collaboration and international exposure within a global hub.
• Opportunities to contribute to digital transformation, AI adoption, and operational excellence.
• Modern Budapest offices, flexible hybrid working, and benefits supporting wellbeing and professional growth.
• Inclusive workplace with equal-opportunity employment practices.