Enterprise Customer Success Manager

Location: Budapest, Hungary; hybrid workplace

Company

Product company developing an agentic AI platform for deploying, operating, and monitoring mission-critical AI agents at scale across regulated and other enterprise industries.

What you will do

• Own enterprise customer relationships, account success plans, Quarterly Business Reviews, adoption, expansion, and renewal activities.
• Track transformation roadmaps, identify blockers, and drive resolution with customer and internal stakeholders.
• Identify new use cases and lines of business for platform adoption across departments, teams, and workflows.
• Drive change management through Train-the-Trainer programs, Centers of Excellence, and organizational enablement.
• Oversee delivery and support, ensuring tickets are resolved within contracted SLAs in collaboration with Product and Engineering.
• Monitor account health, licensed usage, renewal risks, and customer feedback for product and go-to-market planning.

Requirements

• 5+ years of experience delivering complex IT projects or managing enterprise customer relationships.
• Experience in financial services or other regulated industries is preferred.
• Technical foundation with the ability to discuss integrations, platform architecture, and implementation patterns with engineering and product teams.
• Experience with enterprise licensing and usage models, including adoption and expansion metrics.
• Structured and analytical approach with strong communication and stakeholder management skills.
• Professional written and spoken English is required, with the ability to engage technical teams and executive sponsors.

Nice to have

• Experience in banking, insurance, or other regulated industries.
• Experience with change management, Train-the-Trainer programs, or Center of Excellence development.

Culture & Benefits

• Opportunity to influence the evolution of an early-stage product company and its business.
• Direct collaboration with technology and business leadership at major European enterprises.
• Opportunity to help build the team, culture, and Customer Success function.
• Early-stage equity package may be considered.