Customer Success Associate (German/Italian, Fintech)

Location: Full remote from Spain, Poland, Cyprus, Portugal, Hungary, Greece, Serbia, Turkey, Bulgaria and eastern EU

Base salary: €24,000–€36,000 gross per year, plus an annual performance-based bonus and stock options.

Company

hirify.global is a fintech company providing business financial products across European markets.

What you will do

• Manage and engage a portfolio of high-value B2B customers through multichannel communication.
• Build relationships with decision-makers and act as a trusted client contact.
• Drive revenue growth, retention, and product adoption across the product suite.
• Identify and execute upsell, cross-sell, and referral opportunities while preventing churn.
• Use account data, usage signals, and portfolio trends to prioritize outreach and intervene with at-risk customers.
• Maintain Salesforce account and pipeline records, use Modjo and AI call-intelligence tools, support customers across their lifecycle, and follow AML and transaction-monitoring processes.

Requirements

• 1–2 years of experience in sales, account management, or customer success within B2B SaaS or fintech.
• Strong communication skills and a customer-first, commercially focused approach.
• Ability to use data to identify churn risks, usage changes, and account expansion opportunities.
• Comfort working in a fast-moving environment where processes are still evolving.
• Experience with Salesforce or similar tools is beneficial.
• Native or perfectly fluent German or Italian, plus fluent English.

Culture & Benefits

• Remote work within the specified European countries and regions.
• Annual bonus based on achieved targets.
• Stock options.
• Work & Swim program from Cyprus.
• Opportunity to contribute to product impact and work in the EU.