Customer Support Technician (Czech/Slovak, Gaming)

Location: Budapest, Hungary; on-site

Company

hirify.global is partnering with a leading Outsourcing/BPO company supporting customers of a gaming platform.

What you will do

• Handle incoming customer contacts and respond to product, service, and pre- and post-sale enquiries.
• Provide troubleshooting support for gaming products, software, and connectivity issues.
• Own customer complaints through resolution, follow up appropriately, and document interactions in internal systems.
• Explain technical information and product features clearly and provide relevant product and service recommendations.
• Ensure interactions comply with quality standards, consumer safety regulations, GDPR, and internal procedures.
• Escalate safety, regulatory, and other important issues while sharing recurring problems and process improvement opportunities.

Requirements

• Czech and Slovak at B2/C1 level and English at B2 level.
• Secondary or higher education.
• Interest in consumer electronics and gaming technology, with basic knowledge of consumer products, software, and PC connectivity issues.
• Ability to understand and explain connectivity, tuning, and technical product details in simple language.
• Strong communication, customer orientation, empathy, problem-solving, computer literacy, and accurate data-entry skills.
• Ability to work in a busy contact centre, meet performance targets, handle monitored interactions, and protect confidential information.

Nice to have

• Previous experience in customer service, consumer care, or a contact centre.
• Excellent knowledge of Microsoft Office tools, including Word, Excel, PowerPoint, Access, and Outlook.

Culture & Benefits

• Full-time on-site employment in Budapest.
• Base salary with performance-based incentives after the third month of employment, plus a language bonus.
• Comprehensive health, dental, and vision insurance.
• Meal allowance and relocation support.
• Professional growth and career development opportunities within a global technology leader.
• Collaborative and supportive team environment.