Technical Application Specialist (SaaS)

Location: Budapest, Hungary

Salary: 6,472,756.26–10,356,410.01 HUF per year

Company

hirify.global develops business software and ERP solutions that connect people, processes, and technology through data, AI, and cognitive technologies.

What you will do

• Diagnose, troubleshoot, repair, and test technical and system problems for customers via phone, email, and chat.
• Resolve client-server application issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android or iOS devices.
• Document incidents thoroughly and escalate unresolved issues when necessary.
• Assist with system setup, configuration, customization, extension, and product integrations.
• Address technical concerns raised by customer experience and sales departments.
• Mentor team members and contribute to knowledge base articles and FAQs.

Requirements

• 3+ years of applicable experience with demonstrated knowledge and success.
• Knowledge of system application fundamentals and business processes.
• Strong problem-solving and troubleshooting skills.
• Effective verbal and written communication skills with a customer-focused approach.
• Industry knowledge or relevant experience.
• Experience in a high-volume support environment is desired.

Nice to have

• Experience with SaaS or e-commerce.
• Experience with programming and integration tools and techniques.

Culture & Benefits

• Health and wellness benefits.
• Mentorship, continuing education, career planning, and internal mobility opportunities.
• Free LinkedIn Learning licenses and access to a mentoring program.
• Inclusive collaboration in a diverse global workplace.
• Work-life balance policies that support regular time off.
• Support for international relocation and permanent residency processes.