Expert Customer Success Manager T Cloud Public (Cloud)

Location: Budapest, Szeged, Pécs, or Debrecen, Hungary. Remote work is available only within Hungary due to European taxation regulation.

Company

hirify.global is a Deutsche Telekom Group subsidiary providing IT and telecommunications services to large corporate customers across Germany and Europe.

What you will do

• Manage the technical provision of T Cloud Public services and the internal contract result.
• Develop assigned customer business and increase customer value and cloud sales through consumption growth and upselling.
• Advise customers on initial cloud adoption and ongoing optimization of cloud usage.
• Analyze customer needs proactively to prevent churn and ensure customer satisfaction.
• Transfer customer requirements into cloud impediment and demand processes.
• Support service excellence, customer success management improvements, forecasting, and cloud support development.

Requirements

• Degree in computer science, engineering, or comparable education.
• Strong experience with cloud and IT architecture, technology strategy, sales, and business development.
• Strong AI knowledge and understanding of IaaS, PaaS, SaaS, hybrid cloud platforms, APIs, and integration frameworks.
• Knowledge of AWS, Microsoft Azure, Google, Rackspace, and market-relevant cloud ecosystems.
• OTC Practitioner or comparable AMIGO Hyperscaler certification, plus certification in agile methods such as Scrum, Kanban, or DevOps.
• Fluent written and spoken German and English; willingness to travel nationally and internationally.

Nice to have

• DevOps Foundation certification.
• OTC Architect certification.

Culture & Benefits

• Opportunity to work on Europe’s sovereign public cloud.
• International collaboration with Local Business Units and National Companies.
• Dynamic environment focused on innovation, creativity, service excellence, and customer satisfaction.
• Learning and development opportunities to expand technical and professional skills.